Privacy Policy

Last Updated: November 14, 2025

1. Introduction

AA Alive Sdn Bhd ("we", "our", or "us") operates the OrderOps Driver mobile application (the "App"). This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our App. Please read this privacy policy carefully.

2. Information We Collect

2.1 Personal Information

We collect the following personal information:

  • Authentication Data: Email address and authentication credentials through Firebase Authentication
  • User Profile: Name, driver ID, and employment information
  • Location Data: GPS coordinates during delivery operations to track delivery routes and verify delivery locations

2.2 Usage and Technical Data

  • Device Information: Device type, operating system version, unique device identifiers
  • App Usage Data: Features used, time spent in the app, interaction patterns (collected via Firebase Analytics)
  • Crash Reports: Technical diagnostic data when the app crashes (collected via Firebase Crashlytics)

2.3 Camera and Photo Data

  • Photos: Delivery proof photos and QR code scans for order verification
  • Photos are temporarily stored on your device and uploaded to Firebase Storage

3. How We Use Your Information

We use the collected information for:

  • Service Delivery: Managing delivery assignments, tracking order status, and verifying deliveries
  • Authentication: Securing your account and managing user access
  • Location Services: Optimizing delivery routes and confirming delivery locations
  • App Improvement: Analyzing app performance, fixing bugs, and improving user experience
  • Communication: Sending delivery notifications and important updates

4. Data Storage and Security

Your data is stored using Firebase services (Google Cloud Platform) and our secure backend servers. We implement industry-standard security measures including:

  • Encrypted data transmission (HTTPS/TLS)
  • Secure authentication using Firebase Auth
  • Access controls and authentication requirements
  • Regular security updates and monitoring

5. Data Sharing and Disclosure

We do not sell your personal information. We may share your data with:

  • Service Providers: Firebase (Google), cloud hosting providers for app functionality
  • Business Operations: Internal teams for delivery management and customer support
  • Legal Requirements: When required by law or to protect our legal rights

6. Third-Party Services

Our App uses the following third-party services that may collect information:

  • Firebase Authentication: For user login and identity management
  • Firebase Analytics: For app usage analytics
  • Firebase Crashlytics: For crash reporting and diagnostics
  • Firebase Storage: For storing delivery photos
  • Google Play Services: For location services

These services have their own privacy policies. We encourage you to review: Google Privacy Policy

7. Data Retention

We retain your personal information for as long as:

  • You maintain an active driver account
  • Required for business operations and legal compliance
  • Delivery records are typically retained for 7 years for audit purposes

8. Your Rights

You have the right to:

  • Access: Request a copy of your personal data
  • Correction: Request correction of inaccurate data
  • Deletion: Request deletion of your data (subject to legal obligations)
  • Opt-Out: Disable location services or analytics (may limit app functionality)

9. Children's Privacy

Our App is not intended for use by individuals under the age of 18. We do not knowingly collect personal information from children under 18.

10. Changes to This Privacy Policy

We may update this Privacy Policy from time to time. We will notify you of any changes by posting the new Privacy Policy on this page and updating the "Last Updated" date.

11. Contact Us

If you have questions about this Privacy Policy, please contact us at:

  • Email: contact@evin2u.com
  • Address: AA Alive Sdn Bhd, Lot 1, Jalan Perusahaan 4, Kawasan Industri Batu Caves, 68100 Batu Caves, Selangor

By using the OrderOps Driver App, you acknowledge that you have read and understood this Privacy Policy.